
our room
My reflection
There was just one incident that happened recently that change my whole perception about China. It happens at touristy spots such as Three Gorges Cruise. In our scenario, there are agents who are Chinese that are in charge of allowing passengers to enter the ship. It is extremely obvious that we are travelling in a large group, therefore everybody were thinking that we should be able to pass through the gantry easily. However, those agents chose not to believe that we are eligible passengers for this cruise trip and denied out entry. Worst of all, they did not even bother to investigate or find out whether were we genuine tour groups and simply refuse to let us board the ship and blaming us instead. Hence, our tour guide got into a heavy argument in front of everybody eyes with those Chinese ticketing bouncer, demanding an explanation of the refusal of boarding for us students. This is an extremely rude and unmannered behaviour carried out by these Chinese as they did not even care to settle the matter behind shut doors, instead, they brought the originally small issue out front to the public which makes both parties anger even more. After the whole incident, there was not even a single apology for the delaying of our time. I believe that there is a lot more for them to improve in their customer relation and it really make me proud of the service we have in Singapore.
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